Privacy Policy

01. Introduction

TOP32 Dental Clinics («the Clinic», «we») are committed to protecting the privacy of our patients and website visitors. This policy explains what data we collect, how we use and protect it, and the rights available to you, in line with the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.

By using this website or contacting us, you acknowledge that you have read and understood this policy.

02. Information We Collect

Information you provide: such as your name, mobile number, email, preferred branch and service, and the content of your message or review when you fill in forms on this site.

Medical information: when you visit the clinic we keep your medical record, X-rays and treatment plans needed to provide your care.

Technical information: such as browser and device type, IP address and the pages you visit, collected automatically to operate and improve the website.

03. How We Use Your Information

Contacting you to answer your questions and messages.
Providing medical care and following up on your treatment plan.
Improving our services and the website experience.
Publishing reviews after verification and with your consent, showing only your first name or initials.
Complying with legal and regulatory requirements.

We will only send you marketing messages with your consent, and you can unsubscribe at any time.

04. Confidentiality of Medical Records

All medical information is treated as strictly confidential and is accessed only by authorized medical and administrative staff, to the extent needed for your care. We never use «before and after» photos or any content about your case in promotional material without your explicit written consent.

05. Sharing Your Information

We do not sell or rent your personal data to anyone. We may share the minimum necessary information with:

Medical insurance companies, when you choose to use your insurance.
Contracted dental laboratories that manufacture your restorations.
Technology service providers acting on our behalf under written confidentiality obligations.
Competent government authorities where required by law.

06. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss or alteration, including restricted access rights, encrypted connections to this site and secure backups. However, no transmission of data over the internet can be guaranteed to be 100% secure.

07. Data Retention

We keep contact information for as long as needed to fulfil the purpose it was collected for, and keep medical records for the periods required by applicable health regulations in Egypt, after which they are securely destroyed or anonymized.

08. Cookies

This website may use cookies that are necessary for it to work, as well as analytics cookies that help us understand how visitors use it. You can control or delete cookies in your browser settings; disabling them may affect some features of the site.

09. Your Rights

Under the Egyptian Personal Data Protection Law No. 151 of 2020, you have the right to:

Be informed about how your data is collected and processed.
Access your data and obtain a copy of it.
Request correction or updating of your data.
Request destruction of your data when it is no longer needed, subject to legal requirements.
Withdraw your consent to processing at any time.

To exercise any of these rights, contact us using the details below.

10. Children's Privacy

We do not collect data from children under 18 through this website except through, or with the consent of, a parent or guardian. Children are treated with a parent or guardian present.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated «Last updated» date at the top.

12. Contact us

For any questions about this policy or your personal data, you can reach us at: